Heritage Plumbing Heating Cooling Electric company started in 1986, and services Massachusetts & New Hampshire. Discover what makes Heritage different, and why so many homeowners Just Call Heritage for their plumbing, heating, cooling, and electric needs.
1. WE WORK WITHIN A SET OF VALUES
Since Heritage is a family business, we are very particular about who we let join our family. We believe in order to effectively contribute to our community, every team member must conduct themselves according to a set of personal expectations.
Put Each Customer First: We value the immediate attention, personal care and satisfaction of each client.
Treat Others Like Family: We value being welcoming, respectful, supportive, trusting, caring and honest.
Partner for Success: We value partnering to solve problems, achieve goals and share rewards.
Take Personal Responsibility: We value accepting responsibility, keeping our word and standing behind all we do.
Strive for Better: We value continuous improvement, taking risks, testing, failing and growing.
Perform as a Professional: We value being skilled, clean, orderly, productive, safe, and doing the job right.
Give Back to Others: We value giving back to our team members, trade, and greater community.
2. WE FOCUS ON QUALITY
There are certain ways that a home services company can “cut corners” in order to keep their prices low. This can include staffing unqualified/unlicensed technicians, neglecting to pull permits or schedule state safety inspections, using inferior products, and not having a dedicated customer service center to help customers.
In order to achieve our goal of providing the highest quality service possible, we cannot engage in any of these actions. As a result, we provide better experiences and solutions to our customers.
3. WE WANT TO MAKE YOU HAPPIER
When a Heritage technician comes to your home, he will usually present multiple solutions to your problem. The first option will be whatever is necessary to get your problem solved based on function, safety, and legal requirements. After that, he may suggest other options based on your needs, experiences, and lifestyle.
Homeowners often experience frustrating or uncomfortable conditions because they do not realize that a better solution exists. These special options are intended to customize your experience and make sure that you are as happy as possible by the end of our visit.
4. WE CARE ABOUT OUR TEAM
One of the best testaments to a good company is happy employees, and we promise you’ll find that at Heritage. It’s no coincidence that the #1 thing our current customers rave about is the quality of our staff. But don’t take our word for it– click here to read the hundreds of 5-star reviews about them.
We offer heating, plumbing cooling, and electric repair, installation, and maintenance for Northern Massachusetts. Contact us to schedule an appointment that’s convenient for you.