Josh was extremely professional and knowledgeable. He was not in a hurry at all. He involved us in the explanation of the issue which he diagnosed to not be a leak in the pipe but the need to replace the shut off valve to the toilet.
After Josh replaced the shut off valve, he patiently allowed time for the soldering to cure, he looked at the surrounding pipes and also checked the shut off valves. Josh tightened the main valve and examined the pipes the valves were attached to.
Once the shut- off valve job was finished, Josh took his time to help us equalize the pressure throughout our house. Josh asked us if there was anything else he could do for us.
We are thankful for Josh’s excellent technical service and personal customer service. And thanks to Heritage rapid response.
Don & Erin Shirley